Frequently Asked Questions (FAQs)

What do you sell, and how can I view your catalog?

Are your products original?
All our products are 100% original. We do not sell copies or imitations.

What brands do you carry?
We carry designer brands, niche fragrances, and Arabic brands such as Lattafa, Armaf, and Afnan.

Where can I see your catalog and prices?
You can view our updated catalog at:
https://shop.shoppexcorp.com

Can I buy, and what are the requirements?

What is the minimum order?
The minimum order is $2,500 USD. This applies to all orders without exception.

Do I need a registered business?
International customers: a registered business is not required, but you must have a clear intent to resell and provide valid identification.
U.S. customers: must have a registered business and a valid Resale Tax Certificate.

How do product minimums work?

Why do some products require 2 or 6 units?
It depends on availability:

– Fast Shipping items: minimum 2 units
– Back Order items: minimum 6 units

Can I buy just one unit?
No. You can combine different products to meet the minimum requirements.

How do I place an order?

How does the ordering process work?
Create an account on the platform
– Add products to your cart
– Submit your order
– Inventory is reserved for 48–72 hours
– A sales representative confirms availability
– You receive a Sales Order
– You complete the payment
– The order moves to processing and dispatch

What happens after I submit an order?

Can the price change?
No. The Sales Order includes the final prices, as shown on the platform.
For large orders, pricing may be improved.

How fast does a sales representative respond?
Typically, within 1 hour during business hours (Monday to Friday, 9:00 AM – 5:30 PM).
Weekend responses are not guaranteed.

How does inventory work?

Is inventory updated in real time?
Inventory is updated approximately every 3 hours.

What if I don’t see a product?
It means the product is temporarily out of stock.
It does not mean we do not carry it.

Is availability guaranteed?
No. Final availability is confirmed during order processing due to high product turnover.

How long does my order take?

How long does order preparation take?
Fast Shipping: 1 to 3 business days
Back Order: up to 7 business days

How can I receive my order faster?
By selecting products labeled as Fast Shipping.

How does shipping work?

Do you deliver to couriers in Miami?
Yes.

Orders over $5,000 β†’ free delivery
Orders under $5,000 β†’ $30 flat fee
Within a 5-mile radius

Our delivery truck operates Monday through Friday.

How does shipping work within the U.S.?
You can arrange your own shipping or request a quote from us (UPS).
Shipping is quoted after packing based on weight and dimensions.

Can I pick up my order?
Yes, you can coordinate pickup at our Doral warehouse.

Who is responsible for shipping?

Once the goods are delivered to the courier, responsibility transfers to the customer.

We are not responsible for:

  • Damage
  • Loss
  • Carrier handling


We document all shipments with photos and videos before dispatch.

We recommend:

  • Taking photos upon receipt
  • Keeping packaging materials
  • Purchasing cargo insurance

How do payments work?

What payment methods do you accept?
Bank transfers
Credit cards
USDT
Zelle (account holder only)

Are there fees for credit cards?
3% for U.S. cards
5% for international cards
5% for American Express

Is verification required?
Yes. Verification may include:

  • Forms
  • Identification
  • Video verification

We do not accept third-party payments.

Is there a limit for credit card payments?

Yes. For security reasons, credit card payments are currently limited to $5,000 USD per month per client.

As your relationship with us grows, higher limits can be approved based on your purchase history and account performance.

How does pricing work?

Do prices include taxes?
No. U.S. customers must have a resale certificate.

Do prices include fees?
No. Credit card fees are not included.

Do you offer discounts?
Orders over $10,000 may qualify for improved pricing.

Can I speak with someone before buying?

Yes, but the sales process begins after submitting your order.

Can I schedule a video call?
Yes, after submitting your order.

Where are you located?

7842 NW 46TH ST, DORAL, FL 33166

Visits can be coordinated with our team. We do not wholesale in person; everything should be done online. A sales representative will contact you.

What guarantees do you offer?

We guarantee product authenticity and proper packing.

We do not provide:

  • Supplier invoices
  • Distribution contracts
  • Supply chain details


Our reputation and customer base are our main guarantee.

Can I sell your products on Amazon?

Yes, but:

  • We only provide our commercial invoice
  • We do not provide brand authorization (LOA)
  • We do not guarantee approval


We are not responsible for:

  • Account suspensions
  • Section 3 issues
  • Authenticity claims
  • Brand restrictions


You are responsible for complying with marketplace policies.

Do you accept returns?

No. All sales are final.

Exception:
Credits may be reviewed case by case only if the error was caused by our warehouse.

Do you offer dropshipping?

No, we do not offer dropshipping services.

Can product presentation change?

Yes. Manufacturers may change packaging, bottle design, or presentation.

This does not affect authenticity or quality.

How should I use the platform?

You can search by:

  • Product name
  • Brand
  • UPC


Filters available:

  • Fast Shipping
  • Top Sellers
  • Discounts
  • Favorites
  • Inspirations


Recommendations:

  • Use Fast Shipping for faster delivery
  • Use Top Sellers for high-rotation products
  • Use Favorites to reorder quickly

Do you have a WhatsApp channel?

Yes. You can join our WhatsApp channel:
https://whatsapp.com/channel/0029VbAJf1JC6ZvbrqH42L1k

We share:

  • New arrivals
  • Real product photos
  • Inventory updates
  • Important information